In a world where digital transformation is more than a buzzword, professionals like Vaishali Bhalia have become the torchbearers of agile evolution, intelligent IT systems, and business alignment. Often recognized for her dynamic skillset spanning ServiceNow administration, IT Service Management (ITSM), Agile project delivery, and business analysis, Vaishali exemplifies the new-age IT consultant who merges technical acuity with strategic foresight.
This article offers a comprehensive exploration into who Vaishali Bhalia is, her professional background, certifications, technical competencies, and the growing impact she is having in the business analysis and IT services space.
Who is Vaishali Bhalia?
Vaishali Bhalia, also referenced in several places as Vaishali Bhalla, is a certified ICT Business Analyst with a robust background in service delivery, client relationship management, ITIL processes, Agile project management, and the ServiceNow ecosystem. Her career trajectory stands as a case study in adaptability, upskilling, and mastering emerging technologies.
Currently based in Adelaide, Australia, Vaishali has earned recognition on platforms like LinkedIn for her dedication to continuous learning, certification excellence, and professional development. She has transformed from a local operations specialist into a tech-savvy, globally-minded IT analyst, with her eye set on innovation and efficient enterprise solutions.
Educational Foundation and Certifications
One of Vaishali Bhalia’s standout qualities is her commitment to certification-based learning, an indicator of both discipline and a strong grasp of industry standards.
🌟 Key Certifications:
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ECBA (Entry Certificate in Business Analysis) from IIBA (International Institute of Business Analysis) – Showcasing her understanding of stakeholder engagement, process modeling, and business requirement documentation.
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Agile Project Management with Jira Cloud – From LinkedIn Learning, this certification demonstrates her agility in managing complex software development cycles.
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ITIL into Practice: DevOps for ITIL® Practitioners – Equips her with the ability to integrate service management principles into DevOps pipelines.
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Service Management Foundations: Change Management – Provides a framework for navigating change effectively within organizations.
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SQL & ChatGPT Certifications – Indicates her inclination toward data analytics and AI-driven solutions.
Each of these certificates enhances her value as a multi-faceted IT consultant, adept at bridging the gap between business goals and technical implementations.
Professional Career Overview
🏢 Early Career & Kasturi Housing
Vaishali began gaining visibility during her tenure at Kasturi Housing, a premium real estate firm in Pune, India. Her work in customer relations and operational coordination earned her accolades and built a strong foundation in stakeholder engagement—a key requirement for a business analyst.
Her time at Kasturi was marked by her ability to understand client needs, streamline communication, and ensure project goals were met—a theme that continues in her later IT roles.
🧑💻 Transition into ICT & ServiceNow
As she transitioned into the ICT field, Vaishali took deliberate steps to acquire industry-relevant certifications and training. Notably, she participated in a 10-week ServiceNow NextGen training program, preparing her for roles such as:
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ServiceNow Developer
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ServiceNow Administrator
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ITSM Consultant
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ITOM Specialist
This program and its outcomes placed her firmly within the ecosystem of modern IT service tools and platforms, making her a valuable asset for enterprises looking to digitize and automate their internal processes.
Vaishali Bhalia’s Skills Snapshot
| Skill Area | Expertise Level |
|---|---|
| Business Analysis | Advanced |
| Agile & Jira Project Management | Proficient |
| ITIL / DevOps Integration | Certified Practitioner |
| ServiceNow Development/Admin | Intermediate to Advanced |
| SQL & Data Analysis | Intermediate |
| Change Management | Certified |
| Client Communication | Expert |
| AI Tools (e.g., ChatGPT) | Emerging Expertise |
Vaishali is highly active on LinkedIn, using the platform to share her career milestones, certifications, and reflections on professional growth. Her LinkedIn feed reads like a timeline of evolving expertise—from hands-on real estate operations to advanced IT analysis and Agile delivery.
Her approach to personal branding is subtle yet effective, often using relevant hashtags like #Agile, #ServiceNow, #BusinessAnalysis, #DevOps, and #ITIL, which not only boost her online visibility but also position her as an informed contributor to these professional domains.
Contributions to Modern IT Transformation
🌐 Embracing AI and Analytics
With certifications in SQL and ChatGPT, Vaishali is not just following trends—she’s shaping her workflow to embrace them. In an industry that is increasingly being disrupted by Artificial Intelligence and automation, her proactive learning of ChatGPT and SQL indicates future-readiness.
🔄 Change Management & DevOps
In the digital enterprise, change management is not just a process—it’s a survival tactic. Vaishali’s ability to manage changes in an Agile/DevOps context allows her to keep systems efficient while accommodating evolving business needs.
Impact and Career Aspirations
Vaishali Bhalia represents a new generation of ICT professionals—those who aren’t afraid to pivot, upgrade, and dive deep into areas like Agile transformation, platform administration, and AI-powered analytics.
Her focus remains on roles that allow her to serve as a bridge between business vision and technology implementation—whether as a ServiceNow Consultant, Agile Project Analyst, or Business Intelligence Strategist.
With her ECBA and ITIL credentials, along with hands-on project exposure, she is equipped to play a pivotal role in organizations undergoing digital transformation.
Community Recognition
Vaishali has received numerous endorsements and acknowledgments for:
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Outstanding Client Relationship Management
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Certification Excellence
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Agility in Adopting New Tools
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Professional Growth Mindset
Her achievements are regularly shared on professional platforms, reflecting a combination of humility and ambition, which resonates with peers and recruiters alike.
Challenges and Growth
Like many women in tech, Vaishali’s journey likely includes challenges—from shifting industries to navigating male-dominated sectors. Yet her resilience, professional discipline, and academic pursuits stand testament to her growth.
From a real estate coordinator to an internationally certified business analyst, her transformation is nothing short of inspirational for aspiring women in tech.
Final Thoughts
In a world that prizes rapid adaptation and scalable solutions, Vaishali Bhalia stands as a figure of transformative professionalism. Her ability to seamlessly integrate business needs with technological capabilities through platforms like ServiceNow and DevOps environments places her at the forefront of modern enterprise IT.
Her journey highlights the value of continuous learning, multi-disciplinary skills, and community engagement—making her a role model for those navigating the ever-evolving tech landscape.
For more profiles like this and deep dives into today’s emerging leaders, visit our blog at Mating Press.
